Streamlining Complex Insurance Verifications for High-Acuity Patients

Overview

Flourish is a specialty nutrition practice serving chronically ill patients who require complex, long-term care. These patients, including those with autoimmune disorders or GI conditions, need regular support from dietitians, care advocates, and insurance partners to access affordable, specialized care.

To deliver on their promise of timely, insurance-covered care, Flourish turned to SuperDial to automate a critical bottleneck: high-complexity benefits verification calls to payers.

The Challenge

Flourish faced a uniquely difficult operational problem:

Insurance calls averaged 28-45+ minutes per patient, with some lasting over an hour.

Because Flourish cares for patients with complex conditions, each call involves highly customized and lengthy scripts in order to validate eligibility across dozens of procedures and diagnoses.

Manual workflows – both in-house and with offshore call center teams – couldn’t scale quickly and affordably, nor could they match the domain expertise required.

For Flourish, time is more than money. If verification data isn’t returned within 24–48 hours, patients cannot begin care – delaying treatment for people with serious conditions.

Path to Complete Automation with SuperDial

Demo with the Platform

The Flourish team first demoed SuperDial by placing a handful of test calls.

Building a Customized Script

With various different scenario-based scripts, Flourish worked with the SuperDial team to develop scripts that would work well with SuperDial’s AI caller.

Seamlessly integrating SuperDial into their process

The Flourish team has since integrated SuperDial into their operational process by placing bulk calls through CSV upload. They plan to continue automating their processes by utilizing SuperDial's API to place calls.

The Solution

Flourish partnered with SuperDial to automate insurance verification phone calls using AI-powered voice agents built specifically for healthcare RCM.

Key reasons they chose SuperDial:

Ability to start making calls quickly without having to train a new team

Willingness to custom-build scripts for complexity and iterate rapidly

Reliable call transcripts and structured outputs via API

Ability to handle long-duration, highly nuanced calls with minimal fallback

"SuperDial prioritized outcomes from day one – delivering results quickly while continuing to enhance the product behind the scenes."

- Devin Solanki, CEO

“SuperDial is part of our vision for automating everything.

It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”

The Bikham team’s favorite features

Script-building flexibility

User-friendly portal

Quality of results

Results

>90%

Call Automation Success Rate

1-2 Weeks

Setup Time

60 hours

Monthly time saved

“You won’t find a more complex use case than ours. SuperDial was the only partner able to handle it – fast iteration, true partnership, and a focus on getting patients the care they need quickly.”

- Devin Solanki, CEO

Improved patient outcomes: Faster verifications meant faster access to care

Looking Ahead

Flourish continues to partner with SuperDial on full workflow automation. Their next milestones include:

Structuring call results into JSON to enable end-to-end automation with zero human involvement

Integrating SuperDial’s outputs directly into care coordination workflows

Further reducing payer latency and eliminating manual QA review

“You won’t find a more complex use case than ours. SuperDial was the only partner able to handle it – fast iteration, true partnership, and a focus on getting patients the care they need quickly.”

- Devin Solanki, CEO

Join Flourish in freeing yourself and your team from time-consuming calls.

With SuperDial handling your calls, you can shift your focus to what matters most: giving your patients the care they need.

Schedule a Consultation