Case Study - LLM Cache

Meet Vinny

Vinny founded MBW RCM to be the trusted back office partner for leading medical billing companies, physician practices, healthcare systems, revenue cycle, and EHR providers in the United States. With a team of over 700 medical billers, coders, and accounts receivable professionals supporting over 40 customers, MBW RCM provides tech-enabled differentiation to their clients.

The Problem

As they brought on new customers, MBW RCM faced rising operational costs, long and unpredictable payor call times, inconsistent manual data entry, and limited scalability, even with offshore labor — prompting them to turn to SuperDial’s voice AI to automate verification and follow-up workflows.

Requirements

Full-call automation

Easily scalable

Accurate data outputs

Path to Complete Call Automation with SuperDial

Demo with the platform

The MBW RCM team first piloted SuperDial by placing a handful of test calls. Even in the trial, they saw immediate efficiency gains compared to their manual processes.

Building customized call scripts

With different claim and benefits scenarios, the team partnered with SuperDial to design scripts that were approved by MBW’s operations leaders and optimized for AI agents to run consistently.

Seamlessly integrating SuperDial into their process

The MBW team has since integrated SuperDial into their operations workflows by submitting batch requests and downloading structured reports through the portal. They plan to continue automating by leveraging SuperDial’s API for seamless, end-to-end workflows.

“SuperDial is part of our vision for automating everything.

It’s great to have an intelligent bot making calls for you, and the main value is the quality of the calls. The portal is also very easy to use, we understood the system from the very first day even if some of us don’t have technical knowledge about development.”

The Bikham team’s favorite features

Script-building flexibility

User-friendly portal

Quality of results

“It’s like training a new hire — only faster, more consistent, and a fraction of the cost.

Our people were spending tons of hours on the phone with payors just to verify benefits or follow up on claims. SuperDial's AI agents now handle those calls and escalate to a real person when needed. .”

Consistent data

Time back to fight denials

High scalability

By the Numbers

1,000+

calls per month

MBW RCM now places over 1,000 calls each month for claim follow-up and insurance verification, with plans to expand automation across additional workflows.

50%

cost savings with SuperDial

By replacing manual calls with AI agents, MBW RCM cut costs by half and freed up bandwidth without adding staff. This allows their team to focus on complex claim denials and accelerating A/R while continuing to scale.

Join MBW RCM in freeing yourself and your team from time-consuming calls.

With SuperDial handling your calls, you'll never have to worry about call volume forecasting or optimizing the size of your team --

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